FAQ’s & Policies

We are a first-touch soccer program for preschoolers. We come directly to our partner schools, where we teach the fundamentals of soccer via our own fun-based games and drills. Classes are composed of 8–12 players. Every class is composed of a warmup, 3 fun-based original games from our custom curriculum, and Little Lions hand stamps for the kids afterwards.

We host class at your preschool on a designated day and time each week. Ask your school which day the Little Lions come to play! All families have to do is sign up — we handle the rest in tandem with each school’s administration and staff.

On class days, we recommend that players wear athletic, comfortable clothing and close-toed shoes. It is recommended that either parents or teachers provide water, because each class includes several water breaks (especially on hot days).

Email admin@littlelionsfitness.com and we’ll get back to you.

Check us out on our website, visit us on Facebook, or watch our YouTube promo video.

Payment is made through our website, on the registration page. Once a parent registers and pays for their player to attend preschool classes, a subscription is created and billed on a 30-day cycle, which gets you 4 classes per cycle. You can register at any time — we operate on a rolling registration basis.

Registering through your school instead? A few of our partner schools handle billing themselves. If yours is one of them, payment is made through your school — just ask your administrator how to sign up and pay. Rolling registration works the same way.

After your demo, you can register at any time. We operate on a rolling registration basis, so there is no season start date to wait for and no tryouts.

We come year-round to your school, except for during school closures (holidays, extreme weather, etc). If your child is sick or absent, we do not issue a refund. However, if we can’t hold class due to bad weather, holidays, or school closures, we’ll make up the class during the week or on the 5th weekday of a long month.

Simply email our Administrator, admin@littlelionsfitness.com, with any billing questions. Families can cancel their plans at any time, although refund requests are subject to our Cancellation/Refund policy below.

If you registered through your school, just let your school know you’d like to stop attending and they’ll handle the rest.

When a customer registers for the Little Lions Club soccer program (“The Program”), a subscription is created for their account which bills automatically every 30 days.

It is the customer’s sole responsibility to request their own cancellations. Any non-direct cancellation request through a proxy of any kind (e.g. partner school, teacher, school coach), other than direct contact with the Program as detailed below, is an inadequate cancellation request and will not be honored.

If they choose to cancel a subscription for any reason, parents are required to email our company administrator at admin@littlelionsfitness.com and request a cancellation. The cancellation email must contain the player’s name, the name of the partner school where the student is enrolled, and the effective date of cancellation (if different from the date the notice is emailed).

Cancellation

• In order for the Program to acknowledge a customer cancellation, it must be sent to admin@littlelionsfitness.com with the above details listed.
• Customers can request a cancellation of their subscription at any time; the subscription will be cancelled within three (3) business days, and their account will no longer be charged. Their child will continue to take the remainder of classes which were paid for, if eligible.

Refunds

• Customers requesting a refund must also request a cancellation. Participants who have not requested a cancellation of the Program are not eligible for a refund or Customer Credit.
• If a customer cancels their subscription and requests a refund within three (3) business days of enrolling a player in the Program, regardless of whether the player has started the Program, all monies paid to the Club will be refunded.
• If a customer cancels their subscription and requests a refund more than three (3) business days after enrolling a player in the Program, their most recent payment will be refunded pro-rata, based on the number of classes which were attended.
• If a customer who cancels and requests a refund is requesting that multiple payments be refunded, because they did make a cancellation request in a timely fashion using the outlined guidelines above, the Program will refund their most recent subscription payment, and roll the remaining balance into a Customer Credit.

Customer Credits

• Customer Credits are awarded to a customer account when the above refund conditions are met.
• Customer Credits carry a 1:1 dollar value and can be applied — upon email request to admin@littlelionsfitness.com — at any participating Program class or event for which the Customer has an eligible player.
• Customer Credits do not expire, and can be applied to any player for whom the Customer is parent or guardian. Credits are typically non-transferable, unless specific permission is requested and granted.
• Customer Credits are kept track of internally by the Program and information about them is not made publicly available, unless a customer writes admin@littlelionsfitness.com to request their balance of Credits.

In the event that the customer has documentation proving they informed the Program of their cancellation, but was still charged after their direct request, the Program will refund the entire amount for the period they were charged. Customers must be able to provide proof of cancellation requests which were sent directly to admin@littlelionsfitness.com. Player name, partner school name, and effective date of cancellation must have been included in that email.

The Little Lions Club follows the rules and guidelines set in place by the Virginia Youth Soccer Association in accordance with Virginia Parks and Recreation guidelines available on Virginia.gov.

Inclement weather

The following weather conditions are considered “inclement” and will lead to class cancellation and postponement to another date.

• Thunder, lightning, or heavy rain
• Snow, hail, or icy road conditions
• Natural disasters to include but not limited to: hurricanes, tornadoes, earthquakes, flooding, wildfires, etc.
• AQI (Air Quality Index) over 100 (level at which air quality is unhealthy for sensitive groups, i.e. asthmatics)

Thunder delay: In the event that a Little Lions Club Coach or a School/Facility Staff member hears thunder, class will be delayed 30 minutes with all players, coaches, and staff returning inside the building. Each additional “clap of thunder” will re-start the 30 minute window.

Hot weather

The following weather conditions are considered dangerous and will lead to class cancellation or postponement to another date.

• Heat Index of 101° (Real Feel, not temperature). Legal limit is 103°.
• Little Lions Club will adjust to meet School/Facility standards but will not exceed the limitations listed above.
• Additional and/or extended water breaks are offered once the temperature exceeds 90°.

Cold weather

The following weather conditions are considered dangerous and will lead to class cancellation or postponement to another date.

• Cold Index of 32° (Real Feel, not temperature). Legal limit is 32°.
• Little Lions Club will adjust to meet School/Facility standards but will not exceed the limitations listed above.

Cancellation protocols

In the event of Inclement Weather the Little Lions Club will communicate directly with the School/Facility impacted. The Little Lions Club will defer to each School/Facility on the appropriate way to contact impacted families.